FAQs
Customer Service
Shipping Policy
All orders from Roses Metals will be shipped by (our desired carrier) via ground unless otherwise indicated.
Orders over $500 will receive FREE SHIPPING.
Customers will assume responsibility for the cost of expedited and international shipping.
Due to the high-value of products crafted by Roses Metals, a signature will be required upon delivery.
Tracking Information will be provided once the shipping label has been created. Should you receive any damaged or defective items, a return shipping label will be provided via e-mail.
Should your order be lost or stolen while in transit, please contact us: hi@rosesmetals.com
Return Policy
As Roses metals is a niche business crafting luxury jewelry by hand, we do not offer full refunds on returned items.
Returns are valid within 10 business days of purchase and can be used towards an exchange or store credit.
Roses Metals will be responsible for providing you with a return shipping label. Should you choose a return shipping method outside of the approved shipping carrier provided by customer service, Roses Metals will not be liable should the returned item become lost, stolen, or delivered late.
A valid receipt must be present at the time of Return/Exchange.
Store credit for returns will be sent via e-mail that can be used towards your next purchase online.
Roses Metals will not exchange or credit any returned items that have been worn or damaged. It is also imperative to return all items in original packaging.
We consider your support immeasurable and because of this Roses Metals will repair or provide a replacement for any defective merchandise that is returned within 90 days of purchase with a valid receipt present.
Please feel free to reach out with any questions regarding returns/exchanges via e-mail: hi@rosesmetals.com.
Ring Size Guide
Use the conversion guide below to determine your ring size.
Roses Metals (USA) 1
Europe 38.9
UK B
Asia 1
Diameter (mm) 12.4
WRAP
Start by wrapping a string, a strip of paper, or a measuring tape around the finger you want to measure
MARK
Carefully mark the point where the ends meet
MEASURE
Use a ruler and measure the length that you marked on your measuring tool
Bracelet Size Guide
Use the conversion guide below to determine your ring size.
Roses Metals (USA) 6”
Wrist 152mm
WRAP
Start by wrapping a string, a strip of paper, or a measuring tape around the finger you want to measure
MARK
Carefully mark the point where the ends meet
MEASURE
Use a ruler and measure the length that you marked on your measuring tool
Care & Maintenance
14k Gold
Due to the softness of 14k gold, it can be susceptible to scratching and bending if not worn and cared for correctly. All 14k gold pieces can be worn without fear of oxidizing or discoloration. They should be cleaned occasionally with a cloth, warm water, and detergent free soap. Intense chemical based solutions can damage product.
.925 Sterling Silver
A highly durable, lightweight metal that doesn t require excessive maintenance. Sterling Silver should be cleaned with a damp cloth. Gently buffing with a dry cloth will help to remove/prevent tarnishing.
VS Diamonds
One of the hardest natural substances, yet still susceptible to damage when careless. Avoid intense physical activity while wearing. Diamonds should be lightly buffed occasionally with a cloth, warm water, and detergent free soap. Intense chemical based solutions can damage the product.
Gemstones
Excessive exposure to sun, salt water, and chemical irritants can lead to discoloration or fading. Gemstones like Rubies and Sapphires should be cleaned occasionally with a cloth, warm water, and detergent free soap.
Contact
For any general or wholesale enquiries, you can contact us at hi@rosesmetals.com